Refund Policy

 Hi there! Thank you for taking the time to look into my policy on returns. It’s probably safe to assume that you’re interested in reading this because you might want to return an item you are currently looking to purchase or that you recently purchased. Your reason for considering a return may be one of a number of reasons. Please let me help answer or resolve any concern that you may have so that you can feel good about your order. I encourage you to e-mail me (support@luxxcreative.com) if you have any questions. I’m good at solving problems so let me assist you through any challenge you’re experiencing that is a result of shopping with me online.

I kindly ask you to DO NOT proceed with a return without reading the policy first.

Contact me in all cases in order to ensure the validity of your return.

For original pieces, you have 14 days to find your pieces' final resting spot. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

For custom pieces, depending on the amount of customization of the item(s), this will vary.

We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Items sent back to us without first requesting a return will not be accepted.

If you receive your item and it is damaged, please contact me within 3 days of the delivery date, along with photos of the damaged item.
Please inspect your order upon reception and contact us immediately, along with photos of the item if it is damaged so that I can evaluate the issue and make it right.

Incorrect Addresses

In the event that a delivery address is submitted incorrectly when an order is placed, Luxxcreative assumes no responsibility and cannot ship out a replacement package or refund these orders.

If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.

Lost or stolen packages

We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.

I gladly accept cancellations if it is canceled within 48 hours from when your order is placed. It is important to know that if you cancel after 48 hours from the moment you placed your order, I charge 20% out of the total order value to cover processing costs.

 

**Thank you for taking the time to read about my policy and my business. I hope it offers answers to your questions and improves your online shopping experience with me. As always, please reach out if you have any lingering questions!**